Versand
Order processing
We normally prepare and dispatch orders within 1–3 business days after receiving the order and payment. Most orders are dispatched sooner.
Business days are Monday through Friday, excluding public holidays in the Netherlands.
The processing time is the time required to manufacture, check and package your order. It does not include the carrier’s delivery time.
During exceptionally busy periods, holidays or unforeseen production interruptions, processing may take longer. If a significant delay occurs, we will inform you as soon as reasonably possible.
Custom and personalised orders
Custom-made, personalised or specially developed Products may require a longer production time.
The expected production or dispatch time for these Products will be stated on the Product page, in the quotation or otherwise agreed with the Customer. If an order contains both standard and custom-made Products, the complete order may be dispatched when all Products are ready unless we agree to ship them separately.
Shipping destinations
Available shipping destinations and shipping methods are shown during checkout. If your country or region is not available, please contact us at info@goodidesign.nl to ask whether delivery can be arranged.
We reserve the right to decline delivery to a destination where shipping is unavailable, restricted, unsafe or not reasonably possible. If we cannot fulfil an order that has already been paid, we will refund the affected amount.
Shipping costs
Shipping costs are calculated and displayed during checkout before you place your order. The cost may depend on the destination, parcel size, weight and selected shipping method.
Any free-shipping offer applies only under the conditions stated with that offer.
Estimated delivery times
Estimated delivery times are shown during checkout where available. Delivery times provided by Goodi Design or the carrier are estimates and do not include our order-processing time.
Actual delivery times may vary depending on the destination, carrier, customs processing, local delivery conditions, weather, public holidays and other circumstances outside our reasonable control.
Unless expressly agreed in writing, an estimated delivery date is not a guaranteed delivery date. Consumers retain all mandatory statutory rights relating to delayed or failed delivery.
Track and trace
Where tracking is available, you will receive a track-and-trace code by email as soon as it becomes available.
Please note that tracking information may take some time to become active after the shipping label has been created. A shipping confirmation or tracking code does not always mean that the carrier has already scanned or collected the parcel.
Tracking availability and the level of tracking detail may differ by carrier and destination.
Correct delivery information
The Customer is responsible for providing a complete and accurate delivery address when placing the order.
Please contact us as soon as possible at info@goodidesign.nl if the address is incorrect. We will try to correct it, but we cannot guarantee that an address can be changed after an order has entered production, been packed or been transferred to the carrier.
If a parcel is returned because of an incorrect or incomplete address, refusal of delivery or failure to collect it, we may charge the reasonable cost of reshipping the order. This does not affect mandatory Consumer rights.
Customs, import duties and taxes
For deliveries within the European Union, applicable VAT is handled as shown during checkout.
For deliveries outside the European Union, the destination country may charge import VAT, customs duties, clearance fees or other local charges. Unless expressly stated otherwise during checkout, these charges are not included in the Product price or shipping costs and must be paid by the recipient.
Goodi Design cannot control or predict charges imposed by customs authorities or local carriers. Customs processing may also cause additional delivery time.
The Customer is responsible for providing any information reasonably required for customs clearance. We will provide accurate shipping and customs documentation based on the order.
Delayed shipments
If the tracking information has not updated for several days or the estimated delivery period has passed, please first check the tracking information and any carrier notifications.
You may then contact us at info@goodidesign.nl with your order number. We will review the shipment and, where appropriate, contact the carrier or start an investigation.
A temporary delay does not automatically mean that a parcel is lost. Carrier investigations may require additional time.
Lost shipments
If a shipment appears to be lost, please contact us at info@goodidesign.nl with your order number.
For Consumers, Goodi Design remains responsible for the shipment until the Product is physically received by the Consumer, or by a third party designated by the Consumer other than the carrier, except where the Consumer independently selected a carrier that was not offered by Goodi Design.
Where a parcel is confirmed as lost, we will provide an appropriate replacement or refund in accordance with applicable law and the circumstances of the order.
Damaged shipments
Please inspect your order after delivery. If the parcel or Product has arrived damaged, contact us as soon as reasonably possible at info@goodidesign.nl.
Please include:
- your order number;
- a description of the damage;
- photographs of the Product;
- photographs of the outer and inner packaging; and
- a photograph of the shipping label, where possible.
Please retain the damaged Product and packaging until we confirm whether they are required for a carrier investigation.
If the Product was damaged during shipping, we will arrange an appropriate solution in accordance with applicable law. This may include repair, replacement or a refund.
Partial shipments
We may occasionally ship an order in more than one parcel. If this happens, you may receive separate shipping confirmations and tracking codes.
Consumers will not be charged additional shipping costs for a partial shipment unless this was expressly agreed in advance.
Transfer of risk
For Consumers, the risk of loss or damage passes when the Consumer, or a third party designated by the Consumer other than the carrier, physically receives the Product.
For Business Customers, the risk passes when the Products are handed to the carrier, unless otherwise agreed in writing.
Returns
Shipping a Product back to Goodi Design is governed by our Returns and Refund Policy. Please contact us before returning a Product so that we can provide the correct return address and instructions.
Our Returns and Refund Policy is available at:
https://goodidesign.nl/policies/refund-policy
Contact
For questions about processing, shipping, tracking or delivery, please contact:
Goodi Design
Email: info@goodidesign.nl
Website: https://www.goodidesign.nl
Address:
Gersteland 13
3773AC Barneveld
The Netherlands